Kenekt is an intuitive and highly intelligent Case Management Solution that seamlessly evaluates information and routes work to the right
personnel at the most effective time. Kenekt is both a case management solution and a contact center solution, blurring the lines between
industry practice and innovation. Powered by simplistic design, Kenekt takes the staples of contact center management and enhances them
with case development, dynamic presentation, intelligent sequencing, environment integration, structured competition, and industry defined modules.
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Eliminate the burden on internal IT resources with Kenekt's case development capability. Kenekt is exceptionally flexible when it comes to
data management and case development. Kenekt requires data, of course; however, you determine the specific fields, formats, data structures,
and input methods. To enable such flexibility, Kenekt is supported by a fully configurable data architecture, a robust API environment, and
by the data and information experts at Gwynn Group.
Present focused views and a guided user experience with Kenekt's dynamic presentation layers. Avoid static screens with irrelevant fields
displayed in a rigid structure; Kenekt's architecture enables a permission-based, configurable, and customizable case presentation and
resolution path for each unique case type.
Ensure the best case gets to the right user at the most opportune time. Kenekt moves beyond simple skills-based routing with intelligent
sequencing: a combination of extensive prioritization logic and role-based architecture. Kenekt uses machine learning propensity algorithms,
third party scoring, and client-defined priorities to identify the best cases. Additionally, the machine learning approach identifies the
strengths of users in order to determine the right user for that particular case.
Eradicate duplicative work and establish automated case resolution through system integrations. One of Kenekt's chief goals is to
simplify and improve the overall case handling process. Kenekt supports integration into most client and third party systems, including
dialers, billing systems, customer management systems, payment portals, inventory and warehouse management systems, mobile field management
solutions (including Gwynn's mobile platform, Tempo), Google and Bing Maps, among others.
Engage your team and take stock in their success by creating competition amongst them. With Kenekt's gamification module, agents compete
in a structured game that takes them on a journey through their performance. They advance in the game by earning points in various challenges,
while also attempting to amass badges and trophies.
Employ Kenekt's pre-built modules for rapid implementation. Gwynn's documented industry best practice in the areas of fraud and
collections ensures your agents receive the necessary information to perform their role. Kenekt's collection module contains a
configurable collections timeline, exception management, and vendor administration. The Kenekt fraud module serves as both a
detection and prevention mechanism and includes bad debt correlation, collusion detection, theft of service discovery, and data
syndication features.